Business Process Improvement

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• Business processes description and analysis, examples discussion, • Key Performance Indicators definition, examples discussion, • Data collection and analysis, examples discussion, • Decision of the business processes importance, examples discussion, • Business process improvement methods, examples discussion.

The purpose of the training:

  • Develop organization’s operation standards, which will focus on the efficiency of the internal processes of the organization, as well as customer service quality and efficient cooperation between the departments.

Course contents:

  • Business processes description and analysis, examples discussion,
  • Key Performance Indicators definition, examples discussion,
  • Data collection and analysis, examples discussion,
  • Decision of the business processes importance, examples discussion,
  • Business process improvement methods, examples discussion.

At the end of the course students will be able to:

  • Describe and analyze business processes.
  • Select the most important business processes,
  • Define business processes KPIs,
  • Collect and analyze data of the performance of business processes KPIs,
  • Improve business processes.

The course is designed for:

  • Risk managers,
  • Internal auditors,
  • Quality management specialists,
  • Technical requirements developers.
  • Employees of all levels of the organization, because all employees are executives of certain business processes, and they are involved in those processes description and documentation.

Training methodology:

  • Discussion of cases, and theory presentation on that,
  • Assignments submission by teams,
  • Discussion of the results.

Training duration:

3 days (daily 6 hours)

 

October 9th, 2015 9:00 AM   through   6:00 PM
14
Malaysia

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